OzGloss Australia Privacy Policy
Last updated: 25 September 2026
OzGloss Australia Pty Ltd (trading as OzGloss Australia) respects the privacy of our customers, prospective customers and website visitors. This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, vehicle assessment and quotation process, bookings and clearcoat restoration services.
1. Personal Information We Collect
Depending on your dealings with OzGloss Australia, we may collect personal information including your name, email address, telephone number, suburb or location, vehicle details, vehicle registration number, information you provide about the condition and history of your vehicle, photographs you provide or that we take in connection with an assessment or service, quotation and booking information, payment and transaction records, communications with us, complaints or enquiries, and service and vehicle condition records.
Our website and service providers may also collect technical information associated with your use of the website, such as IP address, browser or device information, cookies and website usage information.
We generally do not need to collect sensitive information. If sensitive information is required in unusual circumstances, we will handle it in accordance with applicable privacy law.
2. How We Collect Personal Information
We generally collect personal information directly from you when you submit a website form, request a vehicle assessment or quotation, contact us by telephone or email, make a booking, provide photographs or other information, make a payment, or deal with us in connection with a service.
We may also collect information while assessing, photographing, inspecting or performing work on a vehicle and through our website and the technology and service providers used to operate our business.
3. Why We Collect, Hold and Use Personal Information
We may collect, hold and use personal information to respond to enquiries; assess vehicles and determine whether clear coat restoration may be suitable; prepare quotations; manage bookings and payments; provide restoration and related services; communicate with customers; maintain assessment, condition, workmanship and service records; manage warranties, complaints and disputes; maintain and improve our services and business operations; comply with legal, insurance, accounting and record-keeping requirements; and protect our legitimate business interests.
We will not use identifiable customer or vehicle photographs for advertising, promotional or social media purposes without appropriate consent.
4. Vehicle Photographs and Service Records
OzGloss Australia may photograph or otherwise document a vehicle before, during and after a service for assessment, condition reporting, quality control, workmanship records and management of subsequent enquiries, warranty matters or disputes.
These records may identify the vehicle and its condition and may be retained as part of our business and service records.
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business or provide our services, including to contractors and service providers that assist with website hosting, email, communications, information technology, payment processing, accounting, administration, data storage, insurance and professional advice.
We may also disclose information where required or authorised by law or where reasonably necessary to establish, exercise or defend legal rights.
We do not sell customer personal information.
6. Overseas Service Providers
OzGloss Australia uses third-party technology, website hosting, email, communications and data-storage service providers. Some of these providers may store or process personal information outside Australia or use infrastructure located in multiple countries.
Where OzGloss Australia discloses personal information to an overseas recipient, we will take reasonable steps appropriate to the circumstances to ensure that the information is handled in accordance with applicable Australian privacy requirements.
The countries in which personal information may be processed can vary depending on the service providers and infrastructure used by OzGloss Australia. Further information about overseas processing relevant to a particular service may be provided on request where reasonably available.
7. Cookies and Website Information
Our website may use cookies and similar technologies required for website operation, security, functionality, analytics or performance.
Information collected through these technologies may include technical information about your browser, device, IP address and use of the website.
You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
8. Storage and Security
OzGloss Australia takes reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be held electronically or in physical business records and may be stored using third-party systems and service providers.
No method of electronic transmission or storage can be guaranteed to be completely secure.
9. Retention of Personal Information
We retain personal information for as long as reasonably required for the purposes for which it was collected and for legitimate business, taxation, accounting, insurance, warranty, dispute-resolution and legal record-keeping purposes.
When personal information is no longer reasonably required and we are not required to retain it, we will take reasonable steps appropriate to the circumstances to destroy or de-identify it.
10. Access and Correction
You may contact OzGloss Australia to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before providing access or making a correction. In some circumstances access may be refused where permitted by law, in which case we will provide an appropriate explanation where required.
11. Marketing Communications
OzGloss Australia may send marketing communications where you have consented or where otherwise permitted by law.
You may unsubscribe from electronic marketing communications at any time using the unsubscribe facility provided or by contacting us.
Service-related communications concerning an enquiry, assessment, quotation, booking, payment or service are not marketing communications.
12. Privacy Enquiries and Complaints
If you have a question, request or complaint about how OzGloss Australia handles personal information, please contact us at:
OzGloss Australia Pty Ltd
ABN 21 702 300 570
Email: [email protected]
We will consider privacy complaints and respond within a reasonable period. If applicable privacy law provides a right to make a complaint to the Office of the Australian Information Commissioner, information about that process is available from the OAIC.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal requirements. The current version will be published on our website with its most recent update date.